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Inspection Summary


Overall summary & rating

Good

Updated 26 August 2017

This inspection took place on the 1st August 2017 and was unannounced.

Gabriel Court provides accommodation and personal care for older people, including people living with dementia and who have physical and mental health needs. The service can accommodate up to 44 people. At the time of our inspection there were 43 people living at the home.

At the last inspection, in August 2015, the service was rated Good. At this inspection we found that the service remained Good.

People were treated with respect, kindness and empathy; they had developed positive relationships with the staff that were caring. People had detailed personalised care plans in place which enabled staff to provide consistent care and support in line with people’s personal preferences.

People continued to receive safe care. Staff were appropriately recruited and there were sufficient staff to meet people’s needs. People were protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and on-going professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. There were a variety of activities available for people to participate in if they wished to.

The service had a positive ethos and an open culture. The registered manager and provider were committed to develop the service and actively looked at ways to improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.

People knew how to raise a concern or make a complaint and the registered manager had implemented effective systems to manage any complaints that they may receive.

Inspection areas

Safe

Good

Updated 26 August 2017

The service remains good.

Effective

Good

Updated 26 August 2017

The service remains good.

Caring

Good

Updated 26 August 2017

The service remains good.

Responsive

Good

Updated 26 August 2017

The service remains good.

Well-led

Good

Updated 26 August 2017

The service remains good.