21 August 2013
During a routine inspection
We saw that staff supported people in a patient and sensitive manner. Their consent had been obtained before any care or treatment had been given. We saw that staff received regular training and were knowledgeable about people's needs, preferences and promoted people's independence.
One person who used the service told us: "The staff are lovely, there's always a choice of what to eat. I like eating in my room, they bring my food to me. "
We saw records of recent staff training which ensured they had the relevant skills required for their role. The staff were able to explain what they would do if they were told about or witnessed abuse.
We saw that there were policies and procedures, records and regular monitoring of systems to ensure the care and welfare of people who used the service were protected because the proprietor had ensured that regular maintaince and repairs were carried out by specialist companies. We saw that all fire equipment had been regularly serviced and maintained. All of the fire exits were free from any obstructions.