You are here

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2018

This inspection took place on 4 January 2018 and was unannounced, this meant the provider and staff did not know we would be visiting.

Acorn Grange is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Acorn Grange accommodated 37 people at the time of the inspection.

The service was last inspected on October 2015 and the rating for this inspection was Good. At this inspection we found the service remained Good.

Risks to people arising from their health and support needs as well as risks associated with the premises were assessed, and plans were in place to minimise them.

People received their medicine safely and were supported to access the support of health care professionals when needed. People were protected from the risk of abuse because staff understood how to identify and report it.

There were enough staff to meet people's needs. Robust recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work. Staff told us they received training to be able to carry out their role. Staff received effective supervision and a yearly appraisal.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received a varied and nutritional diet that met their preferences and dietary needs.

The interactions between people and staff showed that staff knew the people well.

Care was planned and delivered in way that responded to people’s assessed needs. Care plans contained detailed information about people’s personal preferences and wishes as well as their life histories.

The management team were approachable and they and the staff team worked in collaboration with external agencies to provide good outcomes for people. People, relatives and staff felt any concerns would be taken seriously and acted on. Processes were in place to assess and monitor the quality of the service provided and drive improvement.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 31 January 2018

The service remains good

Effective

Good

Updated 31 January 2018

The service remains good

Caring

Good

Updated 31 January 2018

The service remains good.

Responsive

Good

Updated 31 January 2018

The service remains good.

Well-led

Good

Updated 31 January 2018

The service remains good.