• Services in your home
  • Homecare service

ASRA - Smethwick

Overall: Good read more about inspection ratings

Health & Social Care Centre, Fenton Street, Smethwick, West Midlands, B66 1HR (0121) 565 4678

Provided and run by:
Smethwick Asra Limited

Latest inspection summary

On this page

Background to this inspection

Updated 12 February 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was carried out by one inspector with the assistance of an interpreter.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 14 December 2021 and ended on 20 December 2021.

What we did before the inspection

We reviewed information we had received about the service, since the last inspection. We sought feedback from the local authority who work with the service. The provider was asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. This information helps to support our inspections. We used all this information to plan our inspection.

During the inspection-

We spoke on the telephone to two people using the service and seven relatives, about their experience of the care provided. We spoke on the telephone with six staff members and spoke to the registered manager using video call facilities and by telephone.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection


Updated 12 February 2022

About the service

ASRA-Smethwick is a care agency providing personal care to people living in their own homes. At the time of this inspection the service was providing personal care to 34 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems were in place to protect people from the risk of abuse and harm and the registered manager and staff understood their role and responsibilities to keep people safe.

People’s support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risks.

The provider carried out recruitment checks to ensure staff were suitable for the role. Staff had the necessary skills to carry out their role. Staff had regular training opportunities.

People received their medicines as prescribed. Infection prevention and control policies and procedures were in place to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider used quality assurance monitoring systems to maintain oversight of the service compliance with regulations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (Report published 02 September 2019) and there were five breaches of regulation. At this inspection enough improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this comprehensive inspection to check the provider now met legal requirements. The overall rating for the service is good. This is based on the findings at this inspection. Please see the safe, effective, caring, responsive and well-led sections of this full report.

Follow up

Our next inspection will take place as per our re-inspection programme. We will continue to monitor information we receive about the service, which will help inform when we next inspect.