• Doctor
  • Independent doctor

Artemis Cystitis

Overall: Good read more about inspection ratings

10 Harley Street,, London, W1G 9PF 07568 403211

Provided and run by:
Artemis Cystitis Limited

Latest inspection summary

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Background to this inspection

Updated 12 September 2022

Artemis Cystitis is located at 10 Harley Street, London, W1G 9PF in the London borough of Westminster and is an independent health consulting doctor service. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: treatment of disease, disorder or injury, and diagnostic and screening procedures.

The service is primarily a consultant led service for adults only, attending for treatment of chronic Urinary Tract Infections (UTIs). There are five clinicians who work at the clinic. The main treatment is prescribing of treatment dose anti-biotics on a long-term basis to manage the symptoms of cystitis. Patients can self-refer or be referred by other health professionals for consultations.

The service does not provide services for the management of long-term conditions such as diabetes and hypertension. The clinic has an onsite point of care testing (POCT) laboratory for testing and analysis of urine samples and offers microscopy. (Microscopy is when a sample of fresh urine is dropped onto a plate for immediate analysis under a microscope). The service does not carry out phlebotomy or test blood samples.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

We carried out an announced comprehensive inspection at Artemis Cystitis on 17 August 2022. Our inspection team was led by a CQC Lead Inspector who was accompanied by a GP specialist advisor. Before visiting, we looked at a range of information that we hold about the service. We reviewed information submitted by the service in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection


Updated 12 September 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive/focused inspection at Artemis Cystitis on 17/08/2022. This was a first rated inspection for the location under the current CQC inspection methodology. The service was registered with the Care Quality Commission (CQC) in August 2019. During this inspection we inspected the safe, effective, caring, responsive and well led key questions.

Artemis Cystitis (also known as The Harley Street Clinic) is an independent consultant led service located in Harley Street, London. The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease, disorder or injury and Diagnostic and Screening procedures.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Implement a system of photo identification for verifying the identity of people when conducting online consultations.
  • Consider extending quality improvement activity to include a programme of clinical audits.
  • Keep the business continuity plan under review so that all reasonable scenarios and any alterations in the situation can be addressed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services