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Inspection Summary


Overall summary & rating

Good

Updated 21 November 2017

The Pines is registered to provide accommodation with personal care for up to five people with physical and learning disabilities. At the time of our visit five people lived at the service.

At out last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by sufficient, skilled staff to meet their needs and robust recruitment processes were in place to ensure only suitable staff were employed. Staff were aware of their responsibilities in safeguarding people from abuse. Risks to people’s safety were identified and control measures implemented to keep people safe. People received their medicines safely and in line with prescription guidelines. Accidents and incidents were reviewed and action taken to prevent them happening again. The provider had developed a contingency plan to ensure that people’s care would continue in the event of an emergency.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People received support from staff who knew them well and positive relationships had developed. Staff treated people with kindness and were aware of their preferences. People’s religious and cultural needs were respected and staff demonstrated a good understanding of people’s communication styles.

The service worked closely with healthcare professionals to ensure that people’s healthcare needs were met. People had access to nutritious food of their choosing. People’s care records were person centred and completed in detail. Care plans were regularly reviewed and updated to ensure staff had up to date guidance regarding people’s care. People had access to a range of individual activities in line with their interests.

Staff received on-going training and induction to support them in their roles. Staff received regular supervision and told us they felt supported by the registered manager. Systems were in place to monitor the quality of the service provided and ensure continuous development. There was a complaints policy in place and reltives told us they would feel comfortable in raising concerns. The service worked proactively with other agencies and shared best practice through their attendance at registered managers meetings.

Inspection areas

Safe

Good

Updated 21 November 2017

The service remains Good

Effective

Good

Updated 21 November 2017

The service remains Good

Caring

Good

Updated 21 November 2017

The service remains Good

Responsive

Good

Updated 21 November 2017

The service remains Good

Well-led

Good

Updated 21 November 2017

The service remains Good