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Archived: The Priory

Reports


Inspection carried out on 16 July 2013

During a routine inspection

At inspection the manager advised us that the service had operated as a care home without nursing since 2002 and that care was provided for people with dementia. We used a number of different methods to help us understand the experiences of people who used the service. This included observing people in their interactions with staff and we spoke with two people who used the service, three relatives of people who used the service, the manager and three staff members.

We saw that people's needs were assessed and that care plans provided guidance for staff in meeting their needs. We found that care provided had met their needs safely and had taken into account their preferences. People who used the service and relatives of people who used the service told us they were happy with the care provided. One person who used the service said, “Everybody is nice and kind. People are very caring.” A relative told us, “It’s a great place. The staff treat people very well.”

We found people were supported to receive adequate nutrition and had a choice of meals made available to them.

Procedures were in place for ensuring the cleanliness of the building and checks were carried out to ensure that staff were following proper procedures for the control of infections.

We looked at the care records for four people who used the service. We found that records were kept up to date because regular reviews and good recording procedures were in place.

Inspection carried out on 6, 7 March 2013

During a routine inspection

We were unable to speak directly with people who used the service due to the nature of their condition.

We found before people received care they were asked for their consent. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found people's needs were assessed and care plans reflected those needs. Relatives of people told us they were happy with the care provided. One person told us, “The staff are amazing. They are not just treated as a number. They treat everyone as an individual.”

We found care workers did not effectively support people to eat their lunch and this might result in people not receiving adequate nutrition.

We found some procedures for ensuring the cleanliness of the building were not in place and staff practice indicated they did not always following proper processes regarding infection control.

We concluded there were effective recruitment and selection processes in place.

We saw the provider had a detailed complaints process in place with identified procedures and timescales for dealing with them.

We looked at three care records of people who used the service. It was not always possible to identify how these had been reviewed and fluid monitoring charts were not always accurately completed.

Inspection carried out on 16 August 2011

During an inspection in response to concerns

We spoke to West Sussex County Council who currently contract care for 14 people in the home. They informed us that they were satisfied with the care delivered in the home.

We spoke to the Community Psychiatric and District Nursing teams who stated they were happy with the care given in the home and that they offer a lot of support to the home

We were informed by one family that they were dissatisfied with some aspects of the care in the home and that they were not happy with the response they received to a complaint.

We spoke to three other relatives who were very happy with the care offered in the home. One summed it up by saying “It is brilliant here, the staff are wonderful” and another other said “I can’t think of a better place”.

Reports under our old system of regulation (including those from before CQC was created)