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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF | 77.22 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

One person who used the service told us, “People are very caring and have a good attitude.” Records of team handover meetings seen showed that staff were supported in their practice by advice on topics such as good medication administration practice, use of slings, and ensuring people remained well hydrated during the hot weather.

Staff received appropriate professional development. Staff records showed that most staff had received recent training in first aid, moving and lifting, hygiene and infection control, and food safety. One member of staff told us, “We had training in dementia where we had different scenarios where I had to assist someone with challenging behaviour. The things they taught us were helpful.” Relatives we talked to said that staff had good skills when they assisted people with challenging behaviour. This meant that the training staff had received had supported them in delivering the care that people needed.

Staff we spoke to told us that they had received staff supervision and that they found this helpful. Records seen showed that twelve members of staff had received staff supervision in April 2013 and the manager said that further supervisions were planned for July and August 2013. The manager advised us that team supervision had also been provided on topics such as record keeping to support staff in their practice.