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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF | 77.22 KB

Overview

Inspection carried out on 16 July 2013

During a routine inspection

At inspection the manager advised us that the service had operated as a care home without nursing since 2002 and that care was provided for people with dementia. We used a number of different methods to help us understand the experiences of people who used the service. This included observing people in their interactions with staff and we spoke with two people who used the service, three relatives of people who used the service, the manager and three staff members.

We saw that people's needs were assessed and that care plans provided guidance for staff in meeting their needs. We found that care provided had met their needs safely and had taken into account their preferences. People who used the service and relatives of people who used the service told us they were happy with the care provided. One person who used the service said, “Everybody is nice and kind. People are very caring.” A relative told us, “It’s a great place. The staff treat people very well.”

We found people were supported to receive adequate nutrition and had a choice of meals made available to them.

Procedures were in place for ensuring the cleanliness of the building and checks were carried out to ensure that staff were following proper procedures for the control of infections.

We looked at the care records for four people who used the service. We found that records were kept up to date because regular reviews and good recording procedures were in place.