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Inspection report

Date of Inspection: 6, 7 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 94.11 KB


Inspection carried out on 6, 7 March 2013

During a routine inspection

We were unable to speak directly with people who used the service due to the nature of their condition.

We found before people received care they were asked for their consent. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found people's needs were assessed and care plans reflected those needs. Relatives of people told us they were happy with the care provided. One person told us, �The staff are amazing. They are not just treated as a number. They treat everyone as an individual.�

We found care workers did not effectively support people to eat their lunch and this might result in people not receiving adequate nutrition.

We found some procedures for ensuring the cleanliness of the building were not in place and staff practice indicated they did not always following proper processes regarding infection control.

We concluded there were effective recruitment and selection processes in place.

We saw the provider had a detailed complaints process in place with identified procedures and timescales for dealing with them.

We looked at three care records of people who used the service. It was not always possible to identify how these had been reviewed and fluid monitoring charts were not always accurately completed.