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Inspection Summary

Overall summary & rating


Updated 22 June 2019

About the service:

Two Gates House is a residential care home that was providing personal care to 30 older people at the time of the inspection.

People’s experience of using this service:

People were supported by staff who knew how to manage risks and report any concerns they may have. There were sufficient numbers of staff to support people and medicines were managed in a safe way. There were effective infection control practices in place.

People’s rights were upheld in line with the Mental Capacity Act and were supported to access healthcare services where required. People’s dietary needs had been met. People were supported by staff who had received training and support.

Staff had developed friendly and kind relationships with people. People were supported to be involved in their care and had been treated with dignity and respect.

Records held personalised information about people and staff knew people well. Activities were available that met people’s individual interests. Complaints made were investigated and resolved.

The management team had a visible presence in the home and had friendly relationships with people. There were systems in place to monitor the quality of the service and people had opportunity to feedback on the quality of the service.

Rating at last inspection:

Requires Improvement. (Report Published 03 May 2018)

Why we inspected:

This was a planned comprehensive inspection which took place on 31 May 2019.

Follow up:

We will continue to monitor intelligence we receive about the service until we inspect again as part of our inspection programme. If any concerning information is received, we may inspect again sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 June 2019

The service was safe

Details are in our Safe findings below.



Updated 22 June 2019

The service was effective

Details are in our Effective findings below.



Updated 22 June 2019

The service was caring

Details are in our Caring findings below



Updated 22 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 June 2019

The service was well-led

Details are in our Well-Led findings below.