• Care Home
  • Care home

Mansfield Manor Care Home

Overall: Good read more about inspection ratings

30-32 Chesterfield Road South, Mansfield, Nottinghamshire, NG19 7AD (01623) 631163

Provided and run by:
Sherwood Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 20 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 February 2021 and was unannounced.

Overall inspection

Good

Updated 20 March 2021

About the service: Mansfield Manor is a care home that provides personal care for up to 38 people. At the time of the inspection 34 people lived at the home, most of these people were older people, some of whom were living with dementia.

People’s experience of using this service: Overall, people had a positive experience of living at Mansfield Manor. Some improvements were required to safely manage risk and to ensure people received their medicines as required. Changes had been made after incidents to reduce the risk of the same thing happening again. People told us they felt safe and staff, and the manager, had a good understanding of safeguarding adults’ referrals to the local authority safeguarding team as required. The home was clean and hygienic, and people were protected from environmental risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Some staff did not have training in key areas, training had been planned to address this. Despite this, we found staff to be skilled and competent and staff told us they felt supported in their roles. People had a choice about what they ate and had enough food and drink. People had access to healthcare when they needed it, and advice was sought from specialist health professionals.

People were supported by staff who were kind and caring, staff knew people well and people were involved in making decisions about their care. People were treated with dignity and respect and their right to privacy was upheld.

The service was flexible to meet people’s needs. Staff had a good understanding of how to support people and people chose how they spent their time. Further work was needed to ensure care records were used effectively by staff. There were systems in place to respond to complaints and concerns. People were provided with caring and compassionate support at the end of their lives.

The home was well led. There were effective systems to ensure the safety and quality of the service. The management team had already identified most issues prior to our inspection and had plans to address the concerns. During and after our inspection the management team were responsive to our feedback and took swift action based upon this. People and staff were involved in the running of the home. The home worked in partnership with other professionals to ensure good practice.

The service met the characteristics of Good in most areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (report published on 5 November 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.