We carried out a review of the data available to us about Priory Care Services, Kingston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Priory Care Services, Kingston, you can give feedback on this service.
Priory Care Services, Kingston is a domiciliary care agency providing personal care to older people in their own homes. At the time of the inspection, 29 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback from people and their relatives was uniformly positive. People were cared for safely by staff who were trained and had the skills and knowledge to manage risks to people’s safety and wellbeing. Staff were safely recruited and there were enough staff to meet people’s needs as planned.
Staff administered people’s medicines as prescribed and followed infection prevention and control processes. Staff monitored people’s wellbeing and made referrals and followed advice from relevant professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people in a person-centred way and care was tailored to people’s individual needs and routines. Staff knew people well and their privacy and dignity were maintained. People’s rights were upheld and equality and diversity was positively embedded in the service.
The service was well-led with the registered manager promoting a positive culture and effective working relationships within the team and with relevant professionals. The registered manager clearly valued and supported their staff professionally and personally.
Health and social care professionals told us that the service was reliable, well-led and always communicated well with them.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in August 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.