Archived: Park House Residential Home

Comments from visitors included, 'We are always welcome and we come and go as we please so we get to see how things are done. We have always been very pleased with what we have seen. The staff are always friendly and seem very kind.'

We found the home to be clean, comfortable, and free from odour throughout. We saw that people had been able to personalise their own rooms.

We found that 'Park House' was appropriately staffed and effectively managed. We saw that the staff went about their duties purposefully and conscientiously. We found that people's needs had been assessed and care plans to meet their needs were in place for staff to act upon so that people received appropriate, safe care.

We saw the staff had the right skills and knowledge to care for people who used the service; we saw that staff treated people with dignity and respect. For example staff called people by their preferred names, gave people opportunities to make their own decisions and respected people's wishes.

The people we spoke with told us they were well cared for at Park House. They told us they could speak to the manager or staff at any time if they had any concerns about their welfare or safety.