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Euroclydon Nursing Home Good

We are carrying out a review of quality at Euroclydon Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Euroclydon Nursing Home is registered to provide accommodation and nursing care to 48 older people and people living with dementia. 29 people were living at the home at the time of our inspection.

People's experience of using this service and what we found

The provider had made improvements to their medicine management systems since our last inspection. Quality monitoring systems were being embedded and were ensuring appropriate action was taken when shortfalls had been identified.

People received care and support that was safe. People were protected from avoidable harm and abuse. There were enough staff deployed to support people safely. The provider met good practice standards with respect to managing medicines and preventing the spread of infection.

People's oral healthcare needs had been assessed and their day to day oral health needs were met. However, people were not always supported to access dental check-ups in line with published guidance about best practice.

Relationships and interactions between staff and people living in the home were positive and relaxed. People were clearly at ease in the company of staff and with each other.

People told us they were supported by staff who were kind and caring. We observed many kind and caring interactions between people and staff. Considerations were given to people's equality characteristics. Staff practice ensured people's dignity and privacy was respected.

The service had received compliments from the relatives of people who had passed away about the care people received during the end of their life.

People's care and support met their needs and reflected their preferences. People had access to a range of relevant activities designed to avoid social isolation. Visitors were welcomed at the home at any time.

The provider and registered manager ensured people were well-cared for and was making ongoing improvements to the home to enhance the surroundings for the people who lived and worked there.

People were happy with the way the home was managed. There was a positive and inclusive culture within the service and the registered manager supported staff and sought to improve the quality of care and support for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made one recommendation about oral healthcare assessment and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 10 January 2019) and there was one breach of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of the regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Please see our safe findings below.

Effective

Requires improvement

Updated 31 December 2019

The service was not always effective.

Please see our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Please see our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Please see our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well-led.

Please see our well-led findings below.