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Archived: Charterville Care at Home Limited

Reports


Inspection carried out on 31 December 2013

During a routine inspection

We were told that the regional manager was in the process of becoming the registered manager for this service.

People received care that supported their privacy, dignity and independence.

Care plans gave clear guidance to staff on the support to be provided.

A person who used the service told us “They’re fantastic. We couldn’t have asked for anything more.” Another person said that the service had been very valuable in a recent emergency. “They’re very good. They’ve proved that when we’ve had a crisis.”

A relative we met described the provider’s staff as “worth their weight in gold”.

Staff received appropriate support including mandatory and further training and supervision.

The provider had a system in place for assessing and monitoring the quality of the service provided.

Inspection carried out on 22 February 2013

During a routine inspection

People told us that they were happy with the quality of the service provided by the agency. We were able to talk to people who used the service and their relatives. People told us the agency was reliable and they had regular contact with the office. One person told us that ”they are very reliable they even managed through the frost, ice and snow”. When asked how they compared with other agencies they have used, one person said “,they are a million times better, I couldn’t do without them.

People told us that they were treated with respect and that information about them was kept confidential. People we spoke with told us that the agency treated information about them in a confidential manner and they felt that the agency had safe practices to ensure they did not come to harm. People we spoke with told us that they did not feel that their care was rushed and that people stayed for the time agreed , “ sometimes more”. People who had contacted the office to express a concern about their care provision told us that the agency dealt with it appropriately. People were asked from time to time if the care the agency gave met their expected standard. People told us it did.