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Archived: Oakwood Grange

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Reports


Inspection carried out on 4 September 2012

During a routine inspection

We used periods of observation to see how members of staff interacted with people who used services. We saw staff treated people with dignity and respect by using a positive, friendly and kind approach. We found people looked clean, tidy and had their personal care and welfare needs met.

We talked to nine people who lived on both floors at the home during our inspection visit. People told us they were happy at the home, well looked after, liked all the staff who looked after them, thought the home was kept clean and enjoyed their food. Some comments captured from people who used the service included, “very, very nice here”, “happy living here…no complaints”, “all staff are friendly and there is a nice atmosphere”, “staff are pleasant”, “love it to bits…like living here” and “I’m well looked after here…all the staff have a great sense of humour”.

We talked to five family members of three different people who used the service. Some comments captured included, “very good (overall experience), very friendly staff and people are well cared for”, “very nice…well looked after”, “everybody really friendly and look after my parent really well”, “excellent (overall care)” and “all staff have been absolutely fabulous”.