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Cliffe Vale Residential Home Limited Good

All reports

Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF | 78.43 KB


Inspection carried out on 12 September 2013

During a routine inspection

During the inspection we observed care in the communal areas of the home, spoke with eight people who used the service and four staff. We looked at the care records for four people chosen at random.

Everybody we spoke with told us they were happy in the home and felt well cared for. One person told us “they will do anything for you here, they respond quickly when I need help.” Another person told us “they couldn’t be nicer, they treat me really well.”

We found people experienced care, treatment and support that met their needs and protected their rights. Appropriate risk assessments and care plans were in place and there was evidence they were updated reflecting people’s changing needs.

We found people were protected against the risks of inadequate nutrition and hydration as there was a choice of suitable food and drink available.

We found the provider had systems in place to ensure the safe management of people’s medicines.

We found the building was homely, well maintained with appropriate facilities to care for the needs of the people who used the service.