The Orchard Care Home

Updated 28 August 2025

The Orchard is a ‘care home’ providing personal care and support to people living with mental health and/or learning disabilities. At the time of the assessment, the service was supporting 5 people with their personal care needs. The last assessment of The Orchard was published 7 January 2025 and rated good. This unannounced focused assessment was carried out to follow up on breaches of regulation found during the previous assessment. The overall rating for The Orchard has remained good and the provider was no longer in breach of any regulations. Medicines were managed safely; people received their prescribed medicines on time by trained staff. People had their rights respected and were supported to their lives in their chosen way. Care plans provided detailed guidance for staff in how to support people with their health and social care needs. Risks were well managed, and staff knew people well. Governance processes had improved and were effective in driving service improvement. The manager and provider had good oversight of the service, they spoke with passion of the care and support they provided. Lessons were learnt and changes implemented since our last assessment to improve the governance at the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Updated 28 August 2025

People had a good experience of care at The Orchard. We observed staff supporting people to leave the home on the day of our assessment with kindness and dignity. People were inquisitive and questioned who the inspection team were and why we were visiting their home. People sought assurances from staff that inspectors were who they said they were, this indicated people trusted staff. People appeared happy and relaxed in staffs’ company. All people were supported by staff to spend their time doing things they enjoyed. This meant people lived fulfilled lives. Relatives we spoke with told us their relatives were supported safely and kindly. Relatives told us staff supported people to access health and social care services as and when they needed. A relative spoke with said, “There’s nothing to improve. They are very forward thinking. As [relative] has gone through different phases they’ve adjusted to meet their needs.”