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Archived: Kelly Park Limited Good

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 16 and 20 November 2015

During a routine inspection

This inspection took place on 16 & 20 November 2015 and was announced. The provider was given 48 hours’ notice because the location provides personal care and support to adults in their own homes. Therefore, we needed to be sure that someone would be in the office.

We last inspected this service in January 2014. At the time of our last inspection the service was meeting our regulatory standards.

The service provided support to some young adults but mainly to older people living in their own homes. They provided personal care and support and for some people, this also included social care in their community.

At the time of our inspection there were 356 people receiving a service across various areas of County Durham. We saw that a small number of privately funded people also received support in Birtley, Gateshead.

The service is a medium family ran agency that had been operating for over 20 years. The service had a registered manager in post. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found every person had a personalised electronic care plan and risk assessment in place. Staff were aware of these risks and worked on a multi-agency basis to minimise those risks. When visited people in their own homes, we saw an up to date paper copy of their care records were kept in a file. People confirmed that they had been involved in developing their care records.

We found regular quality monitoring of the service had been undertaken. We also saw that senior support workers completed spot checks in people’s homes. This was to observe staff practice and to ensure people were treated with dignity and respect.

Although regulations relating to Mental Capacity Act and DoLS is not applicable to domiciliary care services. We saw staff had received Mental Capacity Act and DoLS training as part of the Care Certificate induction training that was provided by an accredited external organisation.

We found people’s medicines were well managed. The provider had designed a medicine recording chart that was easy to use.

On the second day of our inspection, we visited six people in their own homes. We observed staff speaking with people in kind and respectful ways.

People told us they felt their dignity and privacy were respected by staff. One person said, “The staff are great, and they have time to sit and have a chat.” Another said, “They are like my own extended family, nothing is too much for them.”

A relative told us, “The support my parent receives must be good as they would soon tell me if otherwise.”

In addition, we looked at 20 service users’ satisfaction surveys. All were consistently satisfied with the care and support they received. All said that staff usually arrived on time and stayed for the allotted time agreed.

Inspection carried out on 17 March 2014

During an inspection looking at part of the service

During our inspection on 06/01/2014 we found suitable arrangement were not in place for handling concerns and complaints. We could find little evidence that complaints had been fully investigated or redressed.

Following this inspection we asked the provider to send us an action plan detailing how improvements would be made. The action plan we received told us there were procedures in place to review all complaint records and ensure that all were fully completed, accessible and kept in order.

During this inspection we found detailed systems were in place to receive, record, investigate and respond to all comments and complaints.

We found the provider had fully considered all comments and complaints received, and had responded appropriately, where possible, to the complainants.

Inspection carried out on 6 January 2014

During a routine inspection

The arrangements for supporting people to make decisions and consent to any care, treatment and support they received were in place.

We saw people were supported to take appropriate risks to promote their independence.

We saw evidence how the provider co-operated with other providers to protect the health, welfare and safety of people who used the service.

When we spoke to people who used the service they told us the relationship they had with the staff who supported them was good. They said the personal support they received protected their privacy and dignity.

The recruitment records demonstrated that all appropriate checks were in place before an employee commenced work at the agency.

The records we looked at showed us people were cared for and supported by suitably trained staff to deliver care, treatment and support safely and to an appropriate standard.

We found suitable arrangement were not in place for handling concerns and complaints. We could find little evidence that complaints had been fully investigated or redressed.

Inspection carried out on 15 January 2013

During a routine inspection

The arrangements for supporting people to make decisions about their daily lives and preferences were recorded in their care plans. Each person was supported to take appropriate risks to promote as much independence as possible.

The relationships between staff and the people who they supported in the community were good and personal support was provided in a way that promoted and protected their privacy and dignity. This was confirmed when we spoke with two people who used the service and another persons relative.

Suitable arrangements were in place for handling complaints and for protecting people from abuse. There was a competent staff team who had the training, skills and experience to meet the specific conditions of the people who they supported.

Inspection carried out on 19 March 2012

During an inspection looking at part of the service

People said that the agency had fully included them in all aspects of their care before starting the service. They said that they had discussed and signed agreements with the agency about the support that they needed. Everyone we spoke with made positive comments such as �very pleased�, �absolutely great� and �very satisfied� with the care and support they received from this agency

Inspection carried out on 15 August 2011

During a routine inspection

Everyone we spoke with made positive comments such as �very pleased, the care is excellent�, �I am delighted with the support that I receive, my main carer is exceptional� and �I am very satisfied with the care and support my relative receives from this agency, and some of the carers are superb and very knowledgeable�.

One person said that they felt fully in control of their care package, and said, �I have a team of regular staff who know my needs very well. It works really well because I choose who does what.�

Everyone said that staff were punctual, and that they had never failed to receive their service. One person told us, �They�re always on time.�