Archived: Roclyns Rest Home

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The registered manager sets the staff rotas, they take people's care needs into account when making decisions about the numbers, qualifications, skills and experience required. This helps to ensure that people's needs are always met.

Is the service well-led?

The service continues to refine its quality assurance system, records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving. The system ensures that staff are able to provide feedback to their managers, so their knowledge and experience is being properly taken into account.

People who lived at Roclyns Rest Home had their privacy, dignity and independence respected. One person told us, 'I appreciate what the staff do for us. They are here for us.' The provider had identified what was important to people in relation to their care, treatment and support and met these needs.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Staff told us that they knew people well and were aware of their needs. One care worker we spoke with told us, 'Most of the residents can communicate their needs and I feel confident they do.' People were registered with a GP and had access to a range of healthcare professionals.

People were cared for in a clean, hygienic environment. People were protected from the risk of infection because appropriate guidance had been followed.

There were not enough qualified, skilled and experienced staff to meet people's needs. Some staff and visitors voiced concern at the levels of staffing at Roclyns Rest Home.

People who used the service, their representatives and staff were not regularly or meaningfully asked for their views about care and treatment and there was no evidence that views were acted on. One person that we spoke with told us, 'The only thing I had to complain about is my [relatives] boredom but nothing is done.'

People's needs had been assessed and care and treatment had been planned and delivered in line with their individual care plan. It was clear from speaking with care workers and management that they had a good understanding of the needs of the people living there and that they knew them well. People, who lived in the home, spoke very highly of the care workers and the quality of the support they had provided. They told us they were very happy with the support they had received and that they felt they had been supported safely and consistently. They told us that they were supported in the way they preferred.

One person told us 'The care here is wonderful'

Another person told us. 'I've settled here very well, I have no complaints whatsoever'.

A relative told us 'We chose this home because it is more like a proper home than some of the others we looked at'.

People had access to health care professionals when needed and had received their medicines as prescribed and intended.

Appropriate identity and security checks had been completed as part of the recruitment process for all staff. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The records needed for the management of the home had been maintained and were accurate and complete.