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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 March 2018

Personal Care Specialists Ltd is a domiciliary care agency and provides personal care to a range of people living in their own houses and flats in the community of north Leeds. It provides a service to older people, including those living with dementia and mental health needs, sensory impairments, physical disabilities and younger adults. The service is managed from its premises in the suburb of Oakwood.

This inspection took place on 28 November 2017 and was announced.

At our last inspection in September 2015 we rated the service as ‘Good’. Since the last inspection the service had grown in size and was delivering personal care to more people than it had been previously. At the time of the inspection the service was providing support to 60 older people.

At this inspection we found the evidence continued to support the rating of ‘Good’ and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. We have changed the rating in the well led domain to ‘Requires Improvement’, because we found improvements were needed to ensure people received their calls in a timelier manner, although the provider had plans to address this issue.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service were supported by staff who helped protect them from potential abuse. Staff had been safely recruited to ensure they did not pose an identified risk to people. Training had been provided to care staff to ensure they knew how to administer medicines safely. Assessments about potential risks had been completed to ensure staff knew how to keep people safe from harm. The service was actively recruiting additional staff to ensure there were always enough staff available to meet people’s needs in a timely way. People told us they had a largely consistent set of staff for support who did not rush.

People were involved and consulted about decisions and their consent was obtained by staff to ensure their support met their wishes and preferences. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had developed positive relationships with people and treated them with consideration and kindness. Staff encouraged people to maintain a healthy diet and upheld their personal dignity. People told us staff respected their wishes for privacy and supported them to be as independent as possible and reduce risks of potential social isolation. People’s support plans contained evidence of assistance provided to ensure their health and wellbeing was maintained with involvement from medical professionals when this was required. People told us they knew how to raise a complaint.

Systems were in place to ensure the quality of the service could be monitored. Audits and checks were carried out to enable potential trends and patterns to be analysed and positive action to be taken when required to help the service to learn and develop, although we found this had not always occurred in a planned and timely way. The service welcomed people’s feedback and suggestions to help it improve. People told us that management were approachable and worked in partnership with them. Staff told us they enjoyed working for the service and that management were supportive of them.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 10 March 2018

The service remains Good

Effective

Good

Updated 10 March 2018

The service remains Good

Caring

Good

Updated 10 March 2018

The service remains Good

Responsive

Good

Updated 10 March 2018

The service remains Good

Well-led

Requires improvement

Updated 10 March 2018

The service had deteriorated to Requires Improvement