People living at Auckland were very positive about their experience of living at the home. No one had any complaints or concerns about how the home was run and managed.
People told us that they had good relationships with the staff, who were described as
'nice and kind'. They told us that the home was kept clean and warm. People said that the standard of food was good and there were activities to keep them occupied.
People told us that they were involved in decisions about how they were looked after and that they could choose when they got up and when they went to bed.
People who lived at Auckland benefited from thorough processes and procedures being followed when new staff are recruited, which meant they were protected from harm.
We saw the home had a robust quality assurance system in place to ensure standards in the home.