FeelTru

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at FeelTru. We carried out this inspection as part of our inspection programme following the registration of a new service.

The service is registered for treatment of disease, disorder and injury and primarily provides services to people seeking weight management including consultations and treatment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had safe systems and processes to manage patients.
• They provided a personalised service for patients wishing to access weight management support. They incorporate mental, physical and holistic care into practices.
• There was a focus on continuous learning and improvement.

We saw the following outstanding practice:

• The provider has a welcome website, to allow patients easy access to a variety of information and resources. These include links to additional support such as dietitians and mental health resources. The website was set up with input from patients and staff. This supports patients to take a holistic view of their health and care including weight management.
• The provider set up a quality and safety group with other registered clinics offering a similar service. This is to provide support, learning from each other and peer review. This was seen through review of prescribing policies.

The areas where the provider should make improvements are:

• The provider should make arrangements for patients with mobility difficulties to access the service for face to face appointments.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care