Updated 29 July 2025
The assessment of Home-Care Perfection – Main Office was carried out from 4 August 2025 until 27 August 2025. The service provides domiciliary care to adults and children, including those living with dementia and physical disabilities. At the time of inspection, the service was supporting people across a range of age groups and needs. Since the previous inspection, where the service was rated Requires Improvement, significant progress has been made across all five key questions, resulting in a new rating of Good.
People told us they felt safe and well cared for. Staff were found to be compassionate, respectful and responsive to people’s individual needs. Risk assessments were person-centred and regularly reviewed. Safeguarding procedures were robust and well understood by staff. Care was delivered in line with best practice, and staff worked effectively with health and social care partners to ensure continuity and positive outcomes. People’s care plans were up to date and accessible, and consent was consistently sought and documented.
The service was well-led, with leaders fostering a culture of openness, learning and continuous improvement. Staff felt supported and valued, and there was a clear governance structure in place to monitor quality and safety. Feedback from people and relatives was actively sought and acted upon. The environment in which care was delivered was safe and well managed, and infection prevention and control measures were consistently applied.
Overall, Home-Care Perfection demonstrated a strong commitment to person-centred care, safety, and continuous improvement. The leadership team promoted a positive culture that empowered staff and ensured people received high-quality, responsive support.