6 March 2014
During a routine inspection
All of the people we spoke with were very happy with the service. A person who used the service told us 'They are absolutely superb. Not a bad word to say about them.'
The provider had systems in place to ensure they worked with the consent of people who used the service. A person who used the service told us 'They always ask me what I want to eat or wear.'
Care and support was planned and delivered in a way that ensured people's safety and welfare. A person who used the service told us 'The whole family is involved in the care plan as it is a family package.'
The provider had systems in place to ensure that people who used the service were protected from the risk from abuse.
The provider had recruitment and selection processes in place. We noted that the provider had not obtained full employment histories for all staff and that not all gaps in the employment history were explained.
The provider had systems in place for assessing and monitoring the quality of the service.