Ivolve Derbyshire Supported Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.This the first assessment for this newly registered service. This key question has been rated Good: This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s care plans reflected their physical, mental, emotional and social needs, including those related to protected characteristics under the Equality Act. People were regularly involved in planning and making shared decisions about their care. Where people lacked the mental capacity to make those decisions, the provider consulted with people’s relatives and advocates were appropriate.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People were supported to take part in community activities. Staff maintained effective links with other agencies which provided care for people (such as day centres and health care providers) which helped ensure people received consistent support across the services. Most people received care from the same staff, which ensured continuity of care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs were detailed in their individual care plans. This helped to guide staff on how to effectively communicate with each person. People could access key information, including sharing with their friends and families about activities and events attended. We saw examples where staff were using visual objects as a communication aid, and with other people the use of social stories so they could understand and be more involved. The provider was able to supply documents in different formats and easy read information to help make sure people using the service and their families had all the information they needed.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were listened to and could share their views about their care as they were involved in their own regular reviews and had the opportunities to meet with key staff and the management team. Staff supported people to communicate opinions however they needed to. Some people used pictures or special devices to communicate. We saw staff supporting people and taking time to understand what individuals wanted to say and make sure they understood information. We spoke with an advocate who supported people in the service.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider assessed people’s needs to ensure they could meet them, before offering care services. As a supported living service, the provider believed it was important to assess the potential compatibility of any newly referred person in relation to their personality, needs and interests, to determine if they would be able to be live with the other people already residing at the service.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Everyone felt they were treated fairly and equally. People knew they had a means to complain that was appropriate for them and they had the support (if required) to make a complaint. Everyone had their specific protected characteristics recorded and these were known and respected by the staff.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future.

People were involved in decisions about their care and planned for their future where they had the capacity to do so. Staff and professionals worked together to support people to achieve their goals. One person shared how the staff were supporting them to develop the necessary life skills to be able to move into their own flat in the future. This showed staff were supporting people to gain greater independence where they can. No people currently using the service were receiving end-of-life care. The provider had an end-of-life policy and procedures which would guide staff in the event of this being necessary.