Ivolve Derbyshire Supported Living

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People liked the staff who supported them. Staff were observed treating people with kindness, compassion and dignity while being supported with their in their day-to-day care. Staff supported people to take pride in their appearance. For example, a person was supported by staff to attend a hair stylist and when they returned, the person was clearly happy with the positive feedback they received. Staff spoke about people in a positive way. They knew them well and were able to tell us about people's preferences and how to care for them. Staff had undertaken training to understand about promoting dignity and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individual needs and preferences were understood and detailed in their individual care plans. Staff were observed putting these into practice, when delivering care and support. Staff worked with different external agencies and if needed, engaged with them on behalf of people in the service. For example, one day care provider shared the improvements seen since the person had been living at the service. Noting they appeared very happy with their support and how significant improvements had been made in the person’s communication skills.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to understand their rights and make choices about how their care was to be provided. They were able to decide how they spent their time and were supported to do things for themselves when they were able and wanted to. People were supported to maintain relationships and networks that are important to them. Some people had their own personal vehicles and relied on staff to drive their car. There had sometimes been difficulties in having enough staff available who were qualified to drive people’s cars, but the provider was pro-actively looking at ways of resolving that issue.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood how people communicated and were able to anticipate when a person may become distressed or upset. Staff would anticipate these situations where possible and intervene quickly to support the person and reduce their distress. Staff discussed with people the reasons behind incidents of distress, and this helped people reflect on the incident and start to understand how they might perhaps avoid similar situations in the future.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff felt well supported by their manager and the provider. Staff had access to regular supervision for support and guidance which supported their wellbeing. Staff were given opportunities to provide feedback and suggest ways to improve the service on a regular basis.