We carried out a review of the data available to us about Elite Home Care Service Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elite Home Care Service Limited, you can give feedback on this service.
Elite Home Care Service Limited is a service registered to provide personal care to individuals living in their own homes and they primarily offer services to older people. At the time of our inspection there were 27 people using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People reported they were very happy with the service. People and relatives said staff were good at their jobs and always went above and beyond in delivering care.
Staff were passionate about providing good care outcomes and took ownership of their practice. Staff found they were empowered by the registered manager to be compassionate, give people all the time they needed and treat each person as an individual.
The management team had created a robust governance system, which rapidly identified the smallest of issue, which were then quickly addressed.
There were enough staff on duty to cover the care packages. Staff reported the rotas were very well organised and they had enough time to properly support people. Staff said when people needed extra support the care packages were readily extended.
Medicine management was effective and closely monitored. Staff who administered medicines had the appropriate training.
Staff adhered to COVID regulations and procedures. The registered manager ensured staff had access to ample supplies of PPE and they completed regular spot checks to make sure staff complied with the guidance and best practice.
The staff used the assessments as the basis for the care records and ensured these fully captured people's need. When necessary, external professionals were involved in individual people’s care.
Staff had received mandatory and condition-specific training. Staff supervision sessions were regularly completed, as well as spot checks and competency assessments.
Staff had received training around the Mental Capacity Act 2005 and associated code of practice and felt confident applying this in their practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff took steps to safeguard people and promote their human rights. The management team confirmed they took all concerns seriously and determined what lessons could be learnt. Since started no one had needed to make a formal complaint.
For more details, please see the full report which is on CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.