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Inspection Summary


Overall summary & rating

Good

Updated 31 October 2019

About the service

Anita Jane's Lodge is a residential care service providing personal care and accommodation to people with mental heath needs. At the time of the inspection the registered manager confirmed the service was providing personal care to 11 people.

People’s experience of using this service and what we found

People felt safe with staff from the service. Staff understood how to protect people from the risk of harm and understood potential signs of abuse. Care plans provided guidance for staff to follow, and staff had read the care plans. Risk assessments reduced risk for people, though one risk assessment needed to be more detailed in order to fully reduce the risk posed. Staff went through a recruitment process that ensured the provider only employed suitable staff, though this needed to be made more robust.

People received their medicines as prescribed and they were protected from the risk of infections through staff working practices. There were enough staff to meet people’s needs. Staff undertook induction and specialist training which provided knowledge and skills to do their job well and effectively meet people’s needs.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with care and support that ensured they had good nutrition and hydration. They had access to healthcare that maintained their health and wellbeing. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible.

Staff knew people well. People had developed positive relationships with staff which helped to ensure good communication and support. Staff respected people’s privacy and dignity. They supported people to be independent.

People were involved and consulted when deciding how support was provided. Staff knew and understood the needs of the people using the service and care was provided based on their assessed needs. Staff were responsive to changes in people's needs to ensure people received help to maintain their health and well-being.

People knew how to raise any concerns or make a complaint. The provider responded to complaints by investigation and solutions to put things right. The complaints policy provided information about how these would be managed and responded to.

People and staff spoke positively about the management and leadership of the service. They said staff were very friendly and caring, and they had built good relationships with them.

Systems were in place to monitor the quality of care and support people experienced through quality assurance systems and processes to improve the service. The service worked in partnership with external agencies to ensure people achieved good outcomes from their care and support.

Rating at last inspection: The last rating for this service was Good. This was published 14 February 2017.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 31 October 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 31 October 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 31 October 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 31 October 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 31 October 2019

The service was well-led.

Details are in our Well Led findings below.