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Archived: Dalvey House

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Reports


Inspection carried out on 21 June 2011

During an inspection in response to concerns

We spoke with all of the people living in the home either in the main lounge or in the privacy of their bedrooms. We also spoke with one of the relatives that was visiting during our review. Everyone held the home, manager and staff in high regard and had only positive comments to make about all aspects of living at Dalvey House.

The relative told us “we are very satisfied, it’s excellent and we are very pleased”.

People who live in the home also said they were listened to and their needs and requests were responded to.

They told us that they felt all of their needs were catered for; they receive visits from nurses and doctors if they feel unwell and they could always request an alternative meal to that on the menu if they were unwell or did not like what was being served.

People told us that they found Dalvey house was “homely and comfortable”. They also said they liked their bedrooms and had been able to bring their own possessions and furniture with them to personalise their rooms as much as they wished.

Nobody raised any concerns about the building and a number of people referred us to the well maintained gardens at the rear of the home.