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Inspection Summary


Overall summary & rating

Good

Updated 8 January 2020

About the service

Dennyshill is a residential care home providing personal and nursing care for up to nine people aged 65 and over in one adapted building. At the time of the inspection there were nine people living at the home.

People’s experience of using this service and what we found

People were treated with respect and their privacy and dignity was maintained. Staff provided support in a caring and meaningful way. They knew the people who used the service well and had built up kind and compassionate relationships with them. Feedback from a relative stated, “I cannot fault any of the care my [family member] received during their time at Dennyshill. They were always happy with their care by all staff. They were like second family to both of us."

People were cared for safely. Any risks to their care were assessed and measures put in place to mitigate identified risks. The home was clean and well maintained. Staff ensured people were protected from abuse or harm.

Staff were trained and were supported to fulfil their roles. People could be assured they were cared for by staff who had been recruited using safe recruitment procedures.

People were supported to eat and drink enough, and staff supported people to live healthier lives and access healthcare services.

People enjoyed the homely ambience and social interaction at Dennyshill. They were supported to participate in activities and go out into the community if they wished. Visitors were welcome at any time.

People and relatives, where appropriate, were involved in the planning of their care and support. Care plans reflected people's individual needs and guided staff to provide consistent care. They were reviewed regularly to ensure they were up to date and accurate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were effective systems in place to manage the quality of the service and drive improvements. People's feedback was sought and acted upon, and staff were valued.

People, their representatives and staff were confident if they had a complaint they would be listened to and action taken to address the issue. There was an open culture and ideas to develop and improve the service were welcomed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 27 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 January 2020

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 January 2020

The service was well-led.

Details are in our well-led findings below.