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Alderson House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 28 March 2019

About the service:

• The service is in a rural setting, near to Mablethorpe in Lincolnshire.

• The service provides accommodation and personal care to people with mental health issues. The care home can accommodate 17 people in one building. At the time of our inspection there were 15 people living in the service.

People's experience of using this service:

• People were assisted to have choice and control over some aspects of their lives, though there were issues about some people’s ability to choose their own lifestyle.

• Heating levels were not always adequate to keep people warm.

• Audit processes were not comprehensively in place to ensure quality care. Questionnaires had not recently been supplied to people and their representatives for their views of the service.

• The service provided was safe.

• Most people told us that people liked living at the service.

• People were protected against abuse, neglect and discrimination. Staff members were aware of ensuring people's safety and acting when necessary to prevent any harm.

• Staff members knew people well and most people appeared to enjoy the attention from them.

• People's care was personalised to their individual needs.

• A registered manager was in place, which is a condition of registration.

• The service met the characteristics for a rating of "Good" in key questions except caring and well led, where it was rated Requires Improvement.

• More information is in the full report.

Rating at last inspection:

• At our last inspection, the service was rated "good". Our last report was published for the inspection of 15 March 2016.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 28 March 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 28 March 2019

The service remained Effective.

Details are in our Effective findings below.

Caring

Requires improvement

Updated 28 March 2019

The service changed to Requires Improvement.

Details are in our Caring findings below.

Responsive

Good

Updated 28 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 28 March 2019

The service changed to Requires Improvement.

Details are in our Well Led findings below.