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Inspection Summary

Overall summary & rating


Updated 2 April 2020

About the service

Sycamores is registered to provide residential accommodation and personal care for up to 36 older people, including people living with dementia. At the time of our inspection visit there were 31 people living at the home, however one person was in hospital. Bedrooms were across three floors with communal facilities and a main dining and lounge area on each floor. People had their own ensuite bedrooms and access to an outdoor area.

People’s experience of using this service and what we found

Safety for people continued to be maintained because enough staff protected people from known or poor practice. Staff knew what to do to minimise people’s exposure to known health risks and staff said they could respond to people’s request within accepted timescales. Staff followed safe principles for infection control which meant the potential for cross infection risk was minimised.

Staff knew people well, such as their individual preferences which helped staff tailor their approach to each person, especially those living with a cognitive impairment. Staff training was up to date and monitored by the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s records included decision specific mental capacity assessments. Staff knew how to support people in line with those choices to limit unnecessary restrictions.

People found staff were respectful, kind and caring. People had individual care plans and assessments that met their health and social needs and they were supported by other health professionals.

People were involved in pursing their interests and hobbies. People’s life history information was used to inform staff about their hobbies and interests. Care plans were clear and they provided staff with the information and guidance they needed to support people in line with their individual care needs. Staff could support people who were at end of life and people’s advanced wishes and preferences were discussed and followed.

People and relatives were provided opportunities for feedback on the service. The registered manager had an open-door policy. They and the deputy manager worked ‘on the floor’, providing frequent opportunities for people and staff to share any feedback or opinions.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 30 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below.



Updated 2 April 2020

The service was effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 2 April 2020

The service was well-led.

Details are in our well-led findings below.