Woodside Care Village

Updated 11 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by four inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodside Care Village is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Woodside Care Village is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there were two registered managers in post. One registered manager was specifically responsible for the service provided to younger deaf people at Woodside Care Village.

Notice of inspection

The first day of our inspection was unannounced. We informed the registered managers we would return for a second day to complete our inspection visit.

Inspection activity started on 19 October 2022 and ended on 26 October 2022. We visited the location's service on 19 and 24 October 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We asked the local authority and Healthwatch for any information they had which would aid our inspection. Local authorities, together with other agencies may have responsibility for funding people who use the service and monitoring its quality. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider had been asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 13 people who used the service and 16 relatives about their experience of the care provided. We carried out observations on all 12 households within Woodside Care Village to assess people’s experiences of living there.

We are improving how we hear people’s experience and views on services, when they have limited verbal communication. We have trained some CQC team members to use a symbol-based communication tool. We checked that this was a suitable communication method, and that people were happy to use it with us. We did this by reading their care and communication plans and speaking to staff or relatives and the person themselves. In this report, we used this communication tool with four people to tell us their experience.

We spoke with 22 staff including the two registered managers, the deputy manager, two care co-ordinators, 15 care staff, the music therapist and the provider’s service m

Updated 11 November 2022

About the service

Woodside Care Village is a care home providing accommodation with personal care for up to 72 people. It is a new, purpose-built home in which care is provided across three floors. People live as family units in ‘households’ of no more than seven people. Two of the households are specifically for younger deaf people. At the time of our inspection visit there were 62 people living at the home.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

There were enough staff to provide effective and safe care and staff understood their role in safeguarding people. Risks to people’s health and wellbeing had been identified, assessed and managed well and there was a positive approach to risk management. The provider’s checks ensured medicines management and infection control followed best practice.

People’s needs were assessed before they moved to the home to ensure staff had the appropriate skills to meet those needs. Staff received regular training to keep their knowledge and skills up to date. People’s healthcare needs were monitored, and they were referred to external healthcare professionals to ensure they remained well. People were encouraged to eat a healthy and balanced diet and their appetites and weight were monitored.

Staff were friendly and celebrated people’s individual personalities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood their role in providing person centred care and had information that supported them to be responsive to people’s individual likes, dislikes and personal routines. There was detailed information about people’s individual communication needs and how staff could support them to ensure their voices were heard and their views shared.

There were two registered managers in post with specific responsibilities within the home. Both were enthusiastic and committed to providing high standards of care and supporting people to live their lives as they wished to.

The provider had systems and processes for reviewing the quality of the care provided and any issues identified were pulled into a 'home improvement plan'. The provider worked with other organisations and healthcare professionals to improve outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 22 March 2016). The service was temporarily closed after that inspection for a complete rebuild and re-opened in 2019.

Why we inspected

We undertook this inspection due to the significant changes within the service and the length of time since our last inspection visit.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.