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Inspection Summary


Overall summary & rating

Outstanding

Updated 9 August 2019

About the service:

Dewar Close is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Dewar Close accommodates up to 43 people across three separate households, each of which have separate adapted facilities.

What life is like for people using this service:

The management team and staff were exceptional in placing people at the heart of their service and home.

There was a clear culture that staff and managers looked at how the home could be continuously improved.

The provider and registered manger ensured their service was delivered according to their values. The home had a strong person centred and local community-based ethos.

The staff team worked hard to promote people’s dignity and prevent people from becoming socially isolated within the care home.

Respect and dignity were cornerstones of the values upheld by the staff and role modelled by the management team.

Staff and the service's management told us how important the services' shared values were to them, and how they were passionate about providing outstanding person-centred care to people when they needed it.

Innovative approaches such as assisted access to electronic records and feedback tools, provided people and their relatives options in shaping a personalised service, make decisions.

The registered manager went the extra mile to ensure people’s lives were enriched and worked in collaboration with leaders in dementia care, to ensure people received care that met their long-term needs.

People and their relatives were involved in choosing their care and support, from pre-admission to living in the home.

People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a dedicated registered manager who led the staff team to provide the best care they could.

Staff were safely recruited, well trained and supported with personalised training programmes and 24 hour back up. Staff were aware of how to report any concerns about neglect or abuse and were confident they would be addressed. They felt they were listened to and were part of an organisation that cared for them and their wellbeing, as well as the people they were supporting.

Regular audits were carried out; people were asked their views in person and via questionnaires and changes were quickly made if issues were identified. The service learned from incidents, concerns or accidents to help prevent a reoccurrence.

People were supported safely, and risks regarding their care were assessed and met. Where this was a part of their care, people's medicines were administered safely and in accordance with the prescribing instructions.

The service was led by a registered manager and management team that were committed to improving people’s lives.

Rating at last inspection: The last comprehensive inspection report for Dewar Close was published in June 2016 and we gave an overall rating of Outstanding. At this inspection we found the service continued to be Outstanding in Responsive and Well Led.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 August 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 August 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 August 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 9 August 2019

The service was exceptionally Responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 9 August 2019

The service was exceptionally Well Led.

Details are in our Well Led findings below.