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Inspection report

Date of Inspection: 24 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 47.71 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People we spoke with told us that they thought the staff always knew what to do and were very professional. One person said, “All the staff, managers and juniors, are so helpful, you never want for anything”.

Staff we spoke with told us they had an induction programme and other training. One member of staff said, “The dementia training did help especially for new staff if they didn’t understand it before”.

Staff told us they were regularly supervised by senior staff. One member of staff said, “The managers walk around and see us in practice, and at my supervision a couple of months ago we discussed my practice”. Staff told us they felt supported in their work and had annual appraisals with their line manager and they discussed their professional development. One member of staff said, “At our appraisal we set training goals, we prepare the form in advance, so we know what we will talk about”. This meant that staff had the chance to develop and improve their skills.

Other evidence

We found that all staff had obtained nationally recognised qualifications in caring for people. We found that staff training was up to date and was appropriate for people's needs. We saw that the provider kept a list of the dates when staff had received training, and arranged refresher training when required. We found that staff received training in first aid, health and safety, medication and Alzheimer’s and dementia awareness, for example.

We found that the provider had a schedule for staff supervision and appraisal sessions, which ensured that they took place regularly. This meant that staff were supported to deliver care and support to people who lived at the home.