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Inspection report

Date of Inspection: 24 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 47.71 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People we spoke with told us that they felt safe at the home. One person said, “Staff treat me well, the carers do a very good job”. A relative we talked with said, “M feels safe here because staff listen to her”.

Staff we spoke with told us about the sort of things that would concern them. One member of staff said, “If I thought something was going on I would report it to the manager or head office, you know, bruising, mood changes, or something. Because I know the people who live here I would get the gist of what’s going on”. Another member of staff said, “If someone was unexpectedly nervous or something, I would be concerned and speak to the management about it”. This meant that staff understood the signs of abuse.

Other evidence

We found that the provider had a safeguarding policy and procedures that defined abuse, described the sort of things that staff should raise concerns about, and how they should share any concerns with senior staff. We saw that staff had received training in how to protect people who lived at the home from any form of abuse.

We found that the provider had taken steps to protect people who lived at the home by checking staff’s appropriateness to work with vulnerable people and by giving staff a detailed induction programme and probationary period when they started working at the home.