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Inspection report

Date of Inspection: 24 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 47.71 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

People we spoke with told us they had been involved in discussing their needs before they came to live at the home. People said they had agreed which things they could do independently and which things they needed assistance with. A relative we spoke with said they had a meeting with the registered manager and their relative to work out how their relative would be cared for and supported by the service.

People told us they had a written agreement which they or their relatives had signed which explained their needs, abilities and preferences so that staff would know how best to help them. This meant that people who used the service understood the care and support choices available to them.

People told us their independence was promoted because they were able to choose when to get up and go to bed, how to spend their days and whether they wanted to join in with the activities. A relative we spoke with said, “There is a church service on Wednesday - that gives her pleasure, staff always ask her if she wants to go”. One person who lived at the home said, “They are never fussy, no-one ever says, ‘go to bed now’, I go when I like”.

People told us they had regular individual meetings with staff to talk about their care and support and that their care plans were updated when their needs changed. People told us they had group meetings too and they talked about the food and activities at the home. One person said, “I could go to meetings, but I don’t want to”. This meant that people expressed their views and were involved in making decisions about their care and treatment.

Other evidence

We found that people's needs had been assessed before they moved into the home and that their written care plans were detailed and based upon their needs and capabilities. We saw that the care plans were regularly reviewed and updated as people’s needs changed.

We saw that people’s care plans were based on risk assessments for issues such as people’s individual physical and mental health, their ability to communicate and understand and their mobility.

We saw that people who lived at the home were encouraged to write in a ‘comments, suggestions and complaints’ book. We saw that people had commented on the food, the environment and whether they had enjoyed something. This meant that people’s views on how the service was being run were known to the provider.