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Inspection report

Date of Inspection: 24 May 2012
Date of Publication: 15 June 2012
Inspection Report published 15 June 2012 PDF | 47.71 KB

Overview

Inspection carried out on 24 May 2012

During a routine inspection

We carried out this review to check on the care and welfare of people using this service. We talked with the registered manager and the care manager, three care staff employed by the service, four people who lived at the home and one relative about the quality of care. Everyone we spoke with said they were very happy living at the home. One person said, "Really this is a lovely home, I have never been refused anything and they help me whatever I do".

Lots of the people who lived at the home could not talk to us directly about their care because of their dementia, but we saw that people were relaxed and moved freely around the home. We saw that staff were observant and anticipated people's needs and that people responded positively to staff engaging with them.

People told us they could choose how to spend their day and where they had their meals. We saw that some people chose to sit in the quiet lounge and watch television or chat to their friends and that other people chose to sit in the larger living areas where they could engage in day to day domestic tasks and craft activities or sit in the adjoining garden.

One relative we spoke with said, "Staff listen to M, they never brush her off, they interact and make her feel positive about herself". One person who lived at the home said, "The staff are very good, they always knock at my door". One member of staff said, "My job is about building relationships with people, so they start to trust you".

We found that the provider had a system for monitoring the quality of the service which included checking that care and support were delivered according to the care plans and asking people who received care what they thought about it. We saw that when people raised issues about any aspect of the quality of care and support that staff were involved in agreeing how to improve it. Three people we talked with told us they had, “Nothing to complain about".