We carried out a review of the data available to us about Clent View Domiciliary Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clent View Domiciliary Service, you can give feedback on this service.
At our last inspection visit on 26 February 2016 the service was given an overall rating of Good. At this inspection the service remained Good.
Clent View Domiciliary Service is registered to provide personal care to people in their own homes. People who use the service may have a physical disability, learning disability or an autistic spectrum disorder. On the day of the inspection there was only one person receiving support from the service in their own home. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.
The person receiving support told us they felt safe and were happy with the standard of care they received. Staff we spoke to were aware of people’s risks and appropriate equipment was available for staff to use. In relation to safeguarding, staff were knowledgeable about different types of abuse and how to raise a concern.
There were sufficient numbers of staff on duty to meet the care and support of the person using the service. The provider had a robust recruitment procedure and staff were trained to meet the care needs of the person using the service. We found that there were appropriate arrangements in place for the safe management, administration and storage of medicines.
The person using the service was supported to eat and drink. The person’s care and health needs were assessed and reviewed. The care was planned and delivered to meet the person’s needs. The person using the service, their relative and health care professionals had been involved in the planning for their care needs. Care plans and risk assessments provided clear information and guidance for staff on how to support the person using the service.
Staff treated the person with dignity and respect and helped to maintain their independence. The person receiving support was supported by staff to participate in activities and access the community.
The person using the service told us staff asked for their consent before administering care and support. Staff understood they should gain people’s consent where possible.
The person receiving support and their relative told us they were confident any concerns or complaints they had would be listened to and the matter resolved in a timely manner.
The person receiving support and their relative told us the staff, provider and manager were knowledgeable about the service and the person receiving support. Staff and management were also approachable.
We found the provider had systems in place to gather people’s views on the service they received. They had taken action to respond to feedback received.
Clent View Domiciliary Service is registered to provide personal care to people in their own homes. People who use the service may have a physical disability, learning disability or an autistic spectrum disorder. On the day of the inspection there was only one person receiving support from the service in their own home. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.
Care staff received support to ensure they had the skills and knowledge necessary to meet people’s needs. Care staff knew what action to take if they found that people using the service were not safe. Medicines were being managed appropriately and support was provided as needed to help people access healthcare services.
The consent of the people receiving a service was always sought before they were supported. The right to privacy and dignity of people using the service was upheld and respected by staff.
We found that the registered manager and care staff had received the appropriate training to ensure that they knew how to protect the human rights of people using the service.
People using the service were supported by care staff to be independent in line with their wishes and were enabled by care staff to make their own choices as to when and what they had to eat and drink.
The provider had carried out an assessment of support needs and had a care plan in place. People using the service had been involved in developing their care plan to ensure that their support needs were met in line with their wishes.
The provider had a complaints process in place and that people using the service knew how to use the process to share any concerns.
The provider had systems in place to enable people to share their views on the service they received. They had taken action to respond to feedback received.
Before people received support they told us they were routinely asked for their consent. One person told us, 'Staff always ask me what I want and help me to do it'.
We saw support plans that were comprehensive and had been developed in consultation with people. One person told us, 'Staff organise activities for me that I like to do.' Records we looked in showed that people had their needs individually assessed.
The people we spoke with were complimentary about the staff supporting them. One person said, 'They understand me'. We sampled two staff files and found that appropriate checks had been undertaken before staff began working within the service.
There were quality monitoring programmes in place, which included people giving feedback about the support they received. This provided an overview of the quality of the service and areas needing improvement.
We looked at records and these were easily accessible, securely stored and fit for purpose.
People and their relatives had been involved in the planning of their care. We saw records that showed they had been consulted about their preferences. People and their relatives had been involved in management reviews of care. One relative we spoke to said,' The care is personalised'. Another said, 'The service is great and encouragement is given to be independent'.
Systems were in place to protect vulnerable people. Staff had training in safeguarding issues and records confirmed this. Staff had a good understanding of what may constitute adult abuse and knew what the reporting procedures were.
Staff received regular supervision meetings with their manager. Staff had a good understanding of people's needs and what they needed to do to meet them. A staff member said,' The best thing about my job is promoting people's independence'.
People we spoke with were confident that they could raise concerns if they were not happy with the care being received. The complaints system alongside the approachability of the management provided assurance that complaints would be dealt with. None of the people we spoke with had made any complaints.