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Western Park View Nursing Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 30 March 2021

About the service

Western Park View Nursing Home provides personal and nursing care for up to 60 older people. At the time of the inspection there were 50 people in residence. The service was purpose built and has communal rooms and bedrooms on both the ground and first floor.

People’s experience of using this service and what we found

People were at potential risk of the spread of infections. Improvements were needed to the maintenance and systems of practice in the laundry area and auditing of the environment needed to improve to ensure they were robust and effective.

People’s records assessing potential risk were not always completed accurately. The management team had not worked consistently to ensure all staff working within different areas of the service completed records well. We have recommended that the provider implements assessments tools reflective of good practice guidance, which are completed and reviewed by staff who have had training in their use.

The service had a ‘visiting pod’ which would provide independent access for family members to visit their relatives. All visitors to the service would be required to wear personal protective equipment (PPE). Staff were seen to be wearing PPE appropriately. Both people and staff were routinely tested for COVID, consistent with government guidance.

Staff were aware of their responsibilities in reporting concerns to safeguard people. Medication was managed safely. There were enough staff to meet people’s needs and checks were carried out as part of staff recruitment. Staff undertook training in topics related to the promotion of people’s safety, health and welfare. Staff were knowledgeable about their role in reporting concerns, both internally and externally.

People and staff views were sought and were considered as part of managerial meetings to develop the service. The manager had comprehensively responded to whistleblowing concerns and had liaised effectively with staff and with the Care Quality Commission.

Plans for improvement had been identified, these were kept under review by the area manager who regular visited and met with the manager and staff.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 16 September 2019)

Why we inspected

We received concerns in relation to the quality of care people received due to staff shortages. As a result, we undertook a focused inspection to review the key questions of Safe and Well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from Good to Requires improvement. This is based on the findings at this inspection.

We have found evidence that the provider needs to make improvement.

You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Western Park View Nursing Home on our website at


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We will continue to discharge our regulatory enfor

Inspection areas


Requires improvement

Updated 30 March 2021

The service was not always safe.

Details are in our safe findings below.



Updated 30 March 2021



Updated 30 March 2021



Updated 30 March 2021


Requires improvement

Updated 30 March 2021

The service was not always well-led.

Details are in our well-led findings below.