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Western Park View Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 September 2019

About the service

Western Park View Nursing Home provides residential and nursing care for up to 57 older people. It caters for people with physical and mental health needs. The home was purpose-built and is situated in a residential area of Leicester. At the time of the inspection 51 people were living at the home.

People’s experience of using this service and what we found

People and relatives said the home provided a caring environment for people. A person said, “The staff are wonderful. They care for us beautifully.” A relative said, “The staff have brought me to tears with their care, compassion and kindness.” The staff team was established so people were able to get to know the staff caring for them.

People were safe at the home. Staff knew how to provide safe care and support and reduce risk to people. Staff were safely recruited and fit to work with people who use care services. People had their medicines on time. The home was cleaned to a good standard and was fresh throughout.

People's needs were assessed before they went to the home to ensure staff could meet their needs. Staff were well-trained, skilled and knowledgeable about the people they supported. People were supported to have a balanced and nutritional diet. People praised the food served and said they had plenty of choice at mealtimes.

People’s care and support was personalised and given in line with their preferences. People’s healthcare needs were met by nurses and care workers at the home and visiting healthcare specialists. The home’s activity co-ordinator provided a range of individual and group activities for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was a welcoming and friendly place. The acting manager and staff were approachable and kind. People and relatives had a say in how the home was run and said they would recommend it to others. The managers carried out audits to ensure the home was providing good quality care and ongoing improvements were carried out as necessary.

Rating at last inspection

Good (report published 09 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 September 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 13 September 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 13 September 2019

The service was Caring

Details are in our Caring findings below.

Responsive

Good

Updated 13 September 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 13 September 2019

The service was well-led

Details are in our Well-Led findings below.