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Independent Support Outstanding

Inspection Summary

Overall summary & rating


Updated 29 June 2019

About the service: Independent Support provides personal care to people living in their own homes which included supported living settings. At the time of our inspection there were 17 people who used the service.

People’s experience of using this service: People and their relatives felt safe using this service. They told us they had high levels of confidence in the staff and were very complimentary about the caring nature of staff. Staff provided significantly high levels of care and support to people.

The service was exceptionally well-led by managers who were motivated to put people at the heart of the service. People and their relatives were highly complimentary about the registered manager. There were extremely effective governance systems in place. The registered manager and the deputy manager were open to new learning and continuously improving the service.

Professionals found the service was highly skilful in partnership working. As a result of the significant partnership working people’s care needs were effectively met. There were enough staff employed by the service to meet people’s needs.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Pre-employment checks were carried out before staff began working in the service. Staff were supported using induction, training and supervision. Staff training included a range of subjects to meet people’s needs including medicines administration and food hygiene. Additional support was provided by the registered manager via an on-call service to staff and relatives.

People were protected from harm by staff who understood what they needed to do if they had any safeguarding concerns. People’s personal risks had been identified and steps put in place to avoid harm.

The provider had systems in place to monitor the service including accidents and complaints.

Staff provided appropriate support to people and did not discriminate against them. They enhanced the quality of people’s lives by assisting them to develop confidence and new skills.

Care plans were updated each week as required and provided the necessary guidance to staff to ensure people received the best of care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (Last report published December 2016).

Why we inspected: This inspection was carried out in line with our inspection scheduling.

Follow up: We will continue to monitor the service through the information we receive and discussions with partner agencies. Our next inspection will be carried out in line with our inspection scheduling unless information of concern comes to light. Should concerns arise we may bring forward our next inspection.

Inspection areas



Updated 29 June 2019

The service was safe.

Details are in our Safe findings below.



Updated 29 June 2019

The service was effective.

Details are in our Effective findings below.



Updated 29 June 2019

The service was exceptionally caring.

Details are in our Caring findings below.



Updated 29 June 2019

The service was responsive.

Details are in our Responsive findings below



Updated 29 June 2019

The service was exceptionally well-led.

Details are in our Well-Led findings below.