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Inspection Summary


Overall summary & rating

Outstanding

Updated 14 March 2019

About the service:

Clubworthy House provides accommodation with personal care for up to two people. There were two people using the service at the time of our inspection. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. ' Registering the Right Support' CQC policy.

What life is like for people using this service:

People were protected by a strong, comprehensive safety system, with a focus on openness, transparency and learning. The provider had systems in place to make sure the service was safe, with very good staffing levels and well skilled staff to deliver care. The service ensured that risks to people were fully assessed and well managed. People were empowered to take positive risks, to ensure they had as much choice and control of their lives as possible. The positive risk-taking approach demonstrated by the service showed they respected people's right for independence, their right to self -determination and their right to take risks.

The staff at Clubworthy House were highly committed to ensuring people lived fulfilling lives and were protected from social isolation. The whole focus of people's care was individualised and focused on promoting people's independence as well as their physical and mental well-being. People were empowered to make their own choices and staff were highly motivated with a 'can do' approach which meant they were able to achieve very positive outcomes for people.

People were involved and supported to safely recruit staff to work at the service. Staff were appropriately trained in all areas of people’s care. Robust arrangements were in place for the service to make sure that action was taken and lessons learned when things went wrong, to improve safety across the service.

Staff were caring and had built open and honest relationships with people. They were knowledgeable about how best to communicate with people and to advocate for them and ensure their views were heard. People, relatives and health and social care professionals all spoke of the commitment of staff, the family atmosphere at the service and the genuine interest staff took in their wellbeing. There was a strong culture within the service of treating people with dignity and respect and staff spent time getting to know people and their specific needs before they provided them with care and support.

There was strong leadership that put people first and set high expectations for staff. There was an open culture and a clear vision and values, which were put into practice. Staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (report published 20/08/2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At our last inspection we rated the service Good. At this inspection we found the service had improved to outstanding under the caring and responsive domains. The overall rating for this service is Outstanding.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 14 March 2019

The service was effective.

Details are in our Effective findings below

Caring

Outstanding

Updated 14 March 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 14 March 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 14 March 2019

The service was well-led

Details are in our Well-Led findings below.