Archived: Brookwood EMI Home

People were not protected from the risk of infection because appropriate guidance had not been followed. People were not cared for in a clean, hygienic environment.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. One staff member told us: "We have a good staff team and work hard together."

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People were treated with respect and dignity by the staff, and staff were given support and guidance to ensure that they cared for people safely. People benefited from a varied choice of nutritional foods and regular fluids. People were protected from the risk of abuse because staff had appropriate training and guidance had been followed. People were cared for in a clean, hygienic environment. Systems were in place for managers to monitor the quality of the service and make sure it was run safely. Aspects of the physical environment were not regularly checked and recommended urgent improvements had not been addressed.

Is the service effective?

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans contained assessments of people's care and support needs. These assessments described the steps staff should take to ensure each person's needs were met. Audits and reviews took place to ensure that care was delivered in a way that met people's needs.

Is the service caring?

We observed that staff were caring and respectful towards people. Most care tasks we observed took place in a patient and kind manner. People spoke positively about their experience of receiving care at the home.

Is the service responsive?

Staff acted on people's needs and in accordance with their wishes. Where people needed specific support or care, we saw evidence that this was delivered in accordance with people's needs.

Is the service well-led?

There was a quality assurance system in place, where staff carried out a quality monitoring programme. This was detailed, frequent and thorough. Staff we spoke with believed they were well led and had confidence in the management team.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The people we spoke with told us their care and treatment at Brookwood EMI was good. One person told us: 'The staff are great, they can't do enough for you.' Other comments we received from people living at the home included: 'There is always a good choice of food.' and: 'We get lovely food here.'

People were not protected from the risk of infection because appropriate guidance had not been followed. People were not cared for in a clean, hygienic environment.

There were enough qualified, skilled and experienced staff to meet people's needs. The people we spoke with who lived at the home said they thought there were enough staff to provide care for them.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.

People experienced care, treatment and support that met their needs and protected their rights. One person told us "it's very nice here, like a home from home" another person said "everything is taken care of."

People were protected from unsafe or unsuitable equipment. We saw the lift, fixed bathroom hoists and mobile hoists were regularly inspected and certified by external engineers.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Each staff member had been subject to reference checks from previous employers and identity checks prior to appointment. Criminal Records Bureau (CRB) checks had been carried out for each staff member.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately. The complaints procedure was available throughout the home on notice boards and in the reception area.