Sana Care Services

Sana Care Services is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. One person was receiving the regulated activity of personal care at the time of our inspection.

People’s experience of using this service and what we found

As the agency was only supporting one person at the time of our inspection, our judgements have been based on the limited feedback gathered from the relative of one person who received a service and another person who had previously used the agency. It was therefore not possible to provide a rating at this time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback about the service people received was positive and relatives told us that the support provided by the agency had enabled their family member to remain safely in their own home.

People were assessed prior to the commencement of care, from which a personalised plan of care was devised. Risks had been assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Staff were employed to meet the needs of the people who received personal support. People were supported by regular staff who knew them well. Staff were kind and compassionate in their approach and had developed a good rapport with both people and their families. Staff promoted people’s privacy and dignity and encouraged people to retain their independence.

Appropriate measures were in place to ensure staff were suitably vetted prior to appointment. Training was ongoing to ensure staff had the skills and experience to support people effectively.

Quality assurance and governance systems were evolving to be able to ensure effective monitoring of the service as it grows.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to look at the overall safety and quality of the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.