• Care Home
  • Care home

Lanfranco House

Overall: Good read more about inspection ratings

FCRT, 28 Garden Road, Burley, Ringwood, Hampshire, BH24 4EA (01425) 673297

Provided and run by:
The Fortune Centre of Riding Therapy

Latest inspection summary

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Background to this inspection

Updated 15 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted on the first day of the inspection of one CQC Inspector and one CQC Inspection Manager. On the second day of the inspection the inspection was completed by one CQC Inspector.

Service and service type:

The Fortune Centre of Riding Therapy (FCRT) provides a three year residential Further Education through Horsemastership course for 16 to 25 year old people with learning disabilities. Lanfranco House is one of three registered locations that make up the FCRT. People at Lanfranco House learn and develop independence and life skills through their interaction with horses.

Lanfranco House is a care home. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a registered manager in post. The previous registered manager had left the service at the end of December 2018, however the provider was in the process of employing a replacement registered manager who was due to commence their employment in February 2019. The provider had ensured there were appropriate staff in place to manage the service in the interim period. A registered manager is a person who has registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The service had been developed and designed in line with the values that underpin the registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Notice of inspection:

The inspection on day one was unannounced.

What we did:

Before the inspection we reviewed information we held about the service. This included information about incidents the provider had notified us of and contacting health professionals for their views on the service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make.

During the inspection, we spoke with all of the people living at Lanfranco House, seven members of staff which included the team leader for Lanfranco House, the head of safeguarding and wellbeing, the education systems co-ordinator, the staff training and development co-ordinator, independent living support staff and the maintenance manager. Immediately following the inspection we spoke with three relatives on the telephone and obtained their views on the service Lanfranco House provided. We also received e-mail feedback from a further relative.

We observed how people were supported and to establish the quality of care students received we looked at records relating to their care and support. This included individual care and development plans, treatment and support records and Medicine Administration Records (MARS). We also looked at records relating to the management of the service including; staffing rotas, staff recruitment, supervision and training records, premises maintenance records, training and staff meeting minutes and a range of the providers policies and procedures.

Overall inspection

Good

Updated 15 February 2019

About the service:

• Lanfranco House offers residential and learning support for up to seven people who are known throughout the Fortune Centre of Riding Therapy as ‘Associates’. Associates are provided with accommodation, care and support to encourage independent living and key life skills. At the time of the inspection there were seven people living at Lanfranco House.

People’s experience of using this service:

• All the people we spoke with told us they felt safe living at Lanfranco House. Relatives told us they found Lanfranco House provided a safe place for their son or daughter to live and had no concerns.

• People had individual risk assessments completed which ensured they were supported to live their lives as independently as possible while minimising any identified risks.

• People received care and support in an individualised way, which was planned and delivered to meet their needs.

• Lanfranco House was staffed with sufficient levels of trained staff who were themselves supported with a system of regular supervision and annual appraisals. Staff felt well supported and felt the training they received was well delivered, beneficial and pitched at the correct level.

• People’s medicines were being managed safely, stored securely and administered by trained staff.

• We have made a recommendation regarding the safe storage of medicines.

• People and their relatives were fully involved in assessing and planning the care and support they received. People were referred to health care professionals as required.

• People led active lives and were supported to maintain and increase their independence. People’s privacy was protected and they were treated with dignity and respect.

• People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

• People and relatives expressed confidence in the management team and felt the service was well led.

• More information in Detailed Findings below.

Rating at last inspection: Good (The date the last report was published was 23 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains rated as Good overall.

Follow up: We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.