Instant Homecare

Instant homecare is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to young adults and older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there was one person being supported with the regulated activity of personal care.

People’s experience of using this service and what we found

People were happy with the care and support they received. One relative told us, “The staff team are consistent, bubbly and always friendly."

Care records and risk assessments contained information which directed staff to deliver care which was tailored to the individual.

A process was in place which supported the recruitment of suitable staff. The registered manager shared their vision and values of the service with staff throughout the recruitment and induction process. Staff were supported to complete an induction which prepared them for their role.

Relatives found the staff to provide care in a dignified and caring manner. Staff understood the importance of privacy, dignity and respect and strove to demonstrate this in their work. One relative told us, “[Staff] always speak appropriately to [family member], checking they are happy with their care and encourage them to do what they are able to themselves.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives and staff found the registered manager to be approachable and supportive at all times. One relative told us they felt listened to by the registered manager and confident that concerns would be listened to and addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 04 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.