Archived: Whitwood Hall

People using the service told us they were very happy with the care and treatment at Whitwood Hall. There were lots of activities that people said they were involved in. People told us the staff supported them to be involved in putting their care plans together and they could choose who they wanted at their review meetings. One person thought staff were, "Marvellous."

We spoke with the relatives of three people using the service about how they felt about the care, treatment and support provided. They gave very positive feedback about the service, saying that their relatives were happy, well cared for, settled and had made good progress.

There were people using the service in the unit who we were not able to talk with to gain their views because we were not familiar with their ways of communicating. We used the SOFI tool to observe how people were spending their time and this was very helpful, and showed that there was very positive interaction between the staff and the people using the service.