Our current view of the service
Updated
19 June 2026
Date of Assessment – 22 June – 7 July 2026
The service is a residential care home providing personal care and support to older people, some of whom are living with dementia.
People were supported by staff who were committed to promoting their wellbeing, independence and quality of life. Feedback from people, relatives and staff was overwhelmingly positive and reflected a service with a strong culture of kindness, openness and continuous improvement.
The service was led by a visible and approachable management team who promoted a family-oriented culture where people, relatives and staff felt valued and respected. Staff consistently demonstrated the provider's values and were motivated to deliver care which treated people as individuals. People were supported to make choices about their care and daily lives, and staff took time to understand what was important to them.
People and relatives told us they felt safe and well cared for. Staff understood how to recognise and respond to safeguarding concerns and worked proactively with healthcare professionals and external agencies to promote people's safety and wellbeing. There was a positive culture of openness and learning throughout the service, with staff feeling confident to raise concerns, discuss mistakes and learn from incidents.
People benefited from good access to healthcare support. Staff worked effectively with a wide range of health and social care professionals to ensure people received coordinated care and treatment. Assessments and care planning processes were comprehensive and regularly reviewed to ensure care continued to meet people's changing needs. Staff responded promptly to changes in people's health and wellbeing and supported people to achieve positive outcomes, maintain their independence and live healthier lives.
Staff promoted people's dignity, respected their privacy and supported them to remain involved in decisions about their care. People were encouraged to participate in activities which mattered to them, contributing to a positive quality of life.
The provider had established governance systems to monitor the quality and safety of the service. Audits and oversight processes were in place and were used to identify trends, monitor performance and drive improvement. Where we found some gaps in risk assessments, the registered manager was responsive to these findings and took immediate action to address this.
People's experience of the service
Updated
19 June 2026
People spoke positively about their experiences of living at the home and told us staff were kind, respectful and attentive. One person told us, “I’m very happy here, the carers are wonderful.” People consistently told us they felt safe and well supported. Relatives were equally positive about the care their family members received and expressed confidence in the staff and management team. One relative told us, “The quality of the care has been superb.”
People experienced care which was personalised to their individual needs and preferences. They were encouraged to make choices about their daily lives, including how they spent their time, when they received support and how their care was delivered. Staff knew people well and understood their personal histories, routines and what was important to them.
People told us staff responded promptly when support was needed and sought appropriate healthcare advice when concerns arose. Relatives described good communication from the service and felt involved in important decisions affecting their family members. People's health and wellbeing were monitored closely, and support from healthcare professionals was accessed when required.
People were treated with dignity and respect. Staff supported people to maintain their independence where possible and encouraged them to remain involved in decisions about their care. Where people required additional support with communication or decision-making, staff adapted their approach to ensure people remained at the centre of discussions about their lives.
People and relatives felt comfortable raising concerns, sharing feedback and discussing any issues with staff or management. One relative told us, “I’ve been really impressed, it’s been very well run by the registered manager.” They described an open and approachable culture where their views were listened to and acted upon. People benefited from opportunities to take part in activities and maintain social connections, including those who preferred to remain in their rooms.
Staff were attentive to people's needs and responded with warmth, patience and kindness. One person told us, “The best thing about living here is the staff, they can’t do enough for you.” People's experiences reflected a service that promoted safety, choice, independence and wellbeing whilst maintaining a welcoming and family-oriented environment.